Synkcode’s Kiosk Solution: Elevating Charitable Contributions

Client:

Lockwood Partners

Services:

Business Processes

Date

October 6, 2025

Limited Donation Channels: The organization relied on physical boxes, events, and basic online campaigns, limiting its reach to a small audience.
Inconvenient Donation Process: Donors needed cash or had to complete long online forms, leading to missed opportunities especially in busy public areas.
No Real-Time Donation Data: Manual updates delayed insights, making it hard to track trends or optimize fundraising strategies.
Inconsistent Donor Engagement: Follow-ups and thank-you messages were not automated, resulting in weak donor relationships and low retention.

Project Brief

A large non-profit organization based in Dubai, with a mission to support underserved communities through various charitable initiatives, faced challenges in collecting and managing donations effectively. The organization primarily relied on traditional methods, such as in-person donations and online campaigns, which were not scalable and often led to missed opportunities for potential donors.

Project Result

Synkcode’s Solution: Kiosk-Based Donation System To address these challenges, Synkcode implemented an advanced kiosk solution designed specifically for charitable donations. These strategically placed kiosks were equipped with modern payment technology, intuitive user interfaces, and data analytics capabilities to enhance the overall donation experience.

Increase in Donations

30%

Increase in Donation Volume

25%

Improvement in Campaign Effectiveness

15%

Increase in Donor Retention

20%

Expanding Reach with Kiosk Placement: To expand the organization’s donor reach, Synkcode deployed smart, self-service donation kiosks in high-traffic areas such as malls, airports, and corporate offices.
Simplified, Cashless Donation Process: To simplify the donation experience, Synkcode equipped the kiosks with fully cashless payment options, including card payments, mobile wallets, contactless methods, and QR codes.
Real-Time Donation Tracking and Data Analytics: Synkcode also integrated real-time donation tracking into the kiosk system, giving the organization instant access to live data through a centralized dashboard.
Automated Donor Engagement and Retention: To strengthen donor relationships, each kiosk was connected to the organization’s CRM, automatically sending thank you messages and impact updates after every donation.

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